An intelligent operations model for next-gen service delivery The Managed Services Guide 2025 Managed Services Guide Managed services have shifted from a cost tactic to a strategic engine. As organizations face talent shortages, tech disruption, and rising compliance demands, the old outsourcing model no longer holds up. The Managed Services Guide introduces a new path forward: intelligent operations. Built on human-machine teaming, outcome-driven design, and data-informed delivery, the model scales what organizations do best without losing what makes them distinct. The Guide cuts through myths, explores what’s changed and what’s next, and shows the model in action—helping leaders strengthen existing partnerships or build new ones with confidence. View the Guide experience-68efe6d0c2ff7 experience-68f36c91378c4 125.23 634.11 Watch the webinar Intelligent Operations. Strategic Shifts. Expert Insights. The Managed Services Guide Live Logo stars on greenery background Meet our experts Ali Bokhari Learn More 1 Bokhari-D color Partner, Managed Services Leader Stuart Brown 2 Brown-D color Partner, Technology Leader Vinay Singh 4 Signh-D color Partner, Managed Services & Technology Leader, India Robert Magnuson 3 Magnuson-D color Partner, Managed Services, Health Bob Magnuson Ian Stewart 5 Stewart-D color Li Zheng 6 Zheng-D color Partner, Managed Services, Financial Services Achieve more with technology-enabled service delivery at scale. MANAGED SERVICES green blue tech abstract 650x420